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Privacy Policy

Effective June 29, 2017

This Privacy Policy applies to www.shuttlerock.com owned and operated by Shuttlerock Limited. Shuttlerock Limited ("Shuttlerock", “We”, “Us” or “Our”) provides this Privacy Policy to inform you of Shuttlerock’s policies and procedures regarding the collection, use and disclosure of information that Shuttlerock receives from the following:

  • Users in the general public ("Public Users") who visit and use the publicly-accessible website located at www.shuttlerock.com ("Shuttlerock Site").
  • Users who are customers or prospective customers of Shuttlerock ("Customers") who access and use the Shuttlerock platform (the “ Platform"), whether on a trial, or paid subscription basis, to operate the Platform and/or interact with other social network sites eg Facebook, Twitter, or any other website operated by a third party (“Third Party Sites”).
  • Users in the general public who interact with the Shuttlerock Platform, via a Customer ("Customer Users"). Shuttlerock’s use of information collected through our Platform shall be limited to the purpose of providing the service to the Customer.  The Customer may further use Customer User information in accordance with the Customers’ own Privacy Policy.

INFORMATION SHUTTLEROCK MAY RECEIVE FROM USERS

  1. Public Users. If you are a Public User, in the course of using the Shuttlerock Site, you may provide Shuttlerock with (i) personally identifiable information ("Personal Information") such as your name, phone number, or email address; and (ii) feedback, suggestions, complaints, or other descriptions of your experiences, preferences, or interests in Shuttlerock or the Platform ("Feedback").
  2. Customers. If you are a Customer, in the course of using the Shuttlerock Site or the Platform, you may provide Shuttlerock with (i) Personal Information in your user or account profile with Shuttlerock, such as your name, phone number, credit card or other billing information, email address, and home and/or business postal addresses; and (ii) Personal Information in your user or account profile with the Third Party Site that interacts with the Shuttlerock Platform, that may include, but are not limited to, your log in credentials and profile information you have elected to make public; (iii) Personal Information of your Customer Users that you elect to collect, process, and/or store in connection with such Customer Users' participation in a Campaign using the Shuttlerock Platform; and (iv) Feedback.
  3. Customer Users. If you are a Customer User in the course of using the Shuttlerock Platform, Shuttlerock may receive, directly or through our Customers, Personal Information of yours that may include, but is not limited to, (i) your social media profile (e.g. your Facebook profile name or handle, and its associated email address, but never your password); (ii) information posted on your social media profile such as wall posts, likes, dislikes, or items you follow, but only to the extent that you make this information publicly available, that you authorize the use of private information through a permission grant or other means provided by that Third Party Site, or that you provide this information to the Customer in response to a promotion or other marketing campaign operated by the Customer by use of the Shuttlerock Platform.
  4. Shuttlerock collects information under the direction of its Customers, and has no direct relationship with the Customer Users whose personal data it processes.

INFORMATION SHUTTLEROCK COLLECTS

In addition to the information identified above, and regardless of the type of user you are, when you visit the Shuttlerock Site or interact with the Shuttlerock Platform, Shuttlerock's servers and our third party tracking-utility partners gather certain information automatically that your browser sends whenever you visit a website through log files. This information may include, but is not limited to, your computer's Internet Protocol address, browser type, the web page you were visiting before you came to the Shuttlerock Site or interacted with the Shuttlerock Platform, and information you search for on the Shuttlerock Site or the Customer’s website or the Third Party Site.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Technologies such as: cookies, beacons, tags and scripts are used by Shuttlerock Limited and our tracking-utility partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for authentication, and to remember users’ settings (e.g. language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

The use of cookies by our Customers or Third Party Sites is not covered by our Privacy Policy. We do not have access or control over these cookies.

  • Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

  • Local Storage Objects (HTML 5)

We use Local Storage Objects (LSOs) such as HTML5 to store preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

HOW SHUTTLEROCK USES AND DISCLOSES INFORMATION

We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We do not sell your Personal Information to third parties. 

Shuttlerock uses Personal Information obtained by technical means or directly or indirectly for the following purposes: (i) to provide and improve the Shuttlerock Site, the Shuttlerock Platform, and related Shuttlerock services, features and content, (ii) to administer Customer’s membership and users' use of the Shuttlerock Site, (iii) to enable users to enjoy and easily navigate the Shuttlerock Site and Shuttlerock Platforms, (iv) to better understand users' needs and interests, (v) to fulfill requests users may submit to Shuttlerock, (vi) to personalise users' experience on the Shuttlerock Site or Shuttlerock Platforms, (vii) to provide or offer software updates and product announcements, and (viii) to provide users with further information and offers from Shuttlerock or third parties that Shuttlerock believes users may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by Shuttlerock or third parties.

If you are a Customer User, by participating in any Campaign operated by our Customers by use of the Shuttlerock Platform, you hereby acknowledge and agree that Shuttlerock will receive, use, store, process, and share your Personal Information with the relevant Customer who collects it, as necessary for Shuttlerock to (a) facilitate Customers’ use of the Shuttlerock Platform; and (b) create aggregate reports or other marketing analyses that do not identify Customer Users personally for the relevant Customers operating Campaigns, or for Shuttlerock's internal business and marketing analysis. You are hereby informed that it is your responsibility to review and consent to each Customers’ privacy policies and those of the applicable Third Party Site prior to participating in any Campaign. Any Personal Information you submit to a Customer or the Third Party Site from which you initiate your participation in a Campaign operated by use of the Shuttlerock Platform will be governed by the Customers’ Privacy Policy or that of the Third Party Site (and not this Privacy Policy). You understand and agree that Shuttlerock does not direct any Customers to collect any Personal Information from Customer Users, and therefore Shuttlerock assumes no liability in connection with any misuse by a Customer or social media site of your Personal Information, or the failure of the Customer or social media site to obtain your consent to use your Personal Information if such is legally required.

SERVICE PROVIDERS AND BUSINESS PARTNERS

Shuttlerock may employ third party companies and individuals to operate the Shuttlerock Site or the Shuttlerock Platform to perform site-related services (such as to maintenance services, database management, customer support, sending emails on our behalf and web analytics and site improvement) or to assist us in analyzing how the Shuttlerock Site and the Shuttlerock Platforms are used. These third parties have access to your Personal Information only for purposes of performing these tasks on Shuttlerock's behalf. Transfers to subsequent third parties are covered by the service agreements with our Customers.

Shuttlerock may also provide Personal Information to its business partners or other entities with whom Shuttlerock has cooperative relationships so that they can send you promotional and other information you have requested from Shuttlerock or such business partners. If you provide us with your Personal Information for these purposes and would no longer prefer it be used you may contact us at privacy@shuttlerock.com.

OPT – OUT POLICY

If you are either a Public User or a Customer and decide at any time that you no longer wish to receive email or marketing communications from Shuttlerock, please follow the unsubscribe instructions provided in any of our communications.

We collect information for our Customers, if you are a Customer User and would no longer like to be contacted by a Customer that uses the Shuttlerock Platform, please contact the Customer directly.

PUBLICLY-AVAILABLE PERSONAL INFORMATION

Regardless of the type of user you are, you should be aware that Personal Information covered under this Privacy Policy does not and shall not include any information, whether it personally identifies you or not, that you have already made publicly accessible, including through the Third Party Site, or have consented to make public through your participation in a Campaign on a Third Party Site or through our Site.

Shuttlerock hereby notifies you that, while Shuttlerock discourages the collection and use of any sensitive personal information on the part of its Customers, Shuttlerock does not and cannot review or monitor the type of information which Customers choose to collect from Customer Users as a condition to, or in the course of, operating a Campaign by use of the Shuttlerock Platform.

BLOG

Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our Site or blog, contact us at  privacy@shuttlerock.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

SOCIAL MEDIA FEATURES

The Shuttlerock Site includes social media features, such as the Facebook “Like” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on the Shuttlerock Site. Your interactions with these features are governed by the Privacy Policy of the company providing it.

SINGLE SIGN-ON

You can log in to our Customers Platforms using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us and our Customer such as your name and email address to pre-populate our sign up form. 

OUR POLICY TOWARD CHILDREN

Neither the Shuttlerock Site nor the Shuttlerock Platforms are directed to children under 13. Shuttlerock does not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided Shuttlerock with Personal Information without their consent, he or she should contact us at privacy@shuttlerock.com. If Shuttlerock becomes aware that a child under 13 has provided Shuttlerock with Personal Information, Shuttlerock will delete such information from its files, and perform any other acts necessary to comply with applicable law or regulations.

AGGREGATE INFORMATION

Shuttlerock reserves the right to use and disclose any information that is aggregate in format or does not contain Personal Information (such as statistics and survey results that do not identify you individually by name).

ACCESS TO, CHANGING OR DELETING YOUR INFORMATION

Any user may communicate with Shuttlerock to inquire about Shuttlerock's practices set forth in this Privacy Policy. Users who opt-in to receive mailing or other communications may opt-out from receiving such marketing communications from Shuttlerock at any time by calling Shuttlerock, following the specific instructions in the email you receive, or by notifying Shuttlerock via the following contact email address: privacy@shuttlerock.com.

Please note that the above will not apply to communications about the Shuttlerock Platform that are considered part of Shuttlerock's service, in which case you will continue to receive such communications and may not opt out of receiving them unless you cancel your subscription to the Shuttlerock Platform.

If you are a Customer User, your Personal Information may not be stored in a way that enables Shuttlerock to individually excise your data. However, your Personal Information will be expunged, overwritten and/or permanently deleted from Shuttlerock's servers in accordance with Shuttlerock's industry-standard data retention policies and procedures.

Shuttlerock has no direct relationship with the individuals whose personal data it processes. A Customer User who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Customer (the data controller). If the Customer requests Shuttlerock to remove the data, we will respond to their request within 30 business days.

We will retain your information as well as information we process on behalf of our Customers for as long as the Customers’ account is active or as needed to provide the Customer with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Shuttlerock will respond to requests for access within 30 days.

TESTIMONIALS

We post Customer testimonials on the Shuttlerock Site which may contain Personal Information. We do obtain your consent via email prior to posting the testimonial to post your name along with the testimonial. If you want your testimonial removed please contact us at privacy@shuttlerock.com.

FEEDBACK

By providing Shuttlerock with Feedback, you hereby grant to Shuttlerock a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use any Feedback and/or to incorporate such Feedback into the Shuttlerock Site, or Shuttlerock Platforms or any service or product developed by Shuttlerock. You acknowledge and agree that any Shuttlerock Platform, the Shuttlerock Site, or other product or service incorporating such suggestions, enhancement requests, recommendations or other feedback shall be the sole and exclusive property of Shuttlerock and all such recommendations shall be free from any confidentiality restrictions that might otherwise be imposed upon Shuttlerock pursuant to your written or electronic agreement with Shuttlerock.

LINKS; MARKETING CAMPAIGNS

The Shuttlerock Site and the Shuttlerock Platforms may contain links to other sites. Please be aware that Shuttlerock is not responsible for the content or privacy practices of such other sites. Shuttlerock encourages all users to read the privacy policies of any other site that collects personal information.

INFORMATION SECURITY

Shuttlerock takes industry-standard precautions to protect Personal Information. When you enter sensitive information (such as a login credentials) on our login forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

While the safeguards implemented by Shuttlerock may help prevent or slow unauthorized access, maintain data accuracy, and facilitate the appropriate use of data, No guarantee is or can be made that your information is secure from intrusions and or unauthorized access by third parties. If you have any questions about security of the Shuttlerock Site or the Shuttlerock Platforms, you can contact us at privacy@shuttlerock.com.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT

Shuttlerock cooperates with government and law enforcement officials and private parties to enforce and comply with the law. Shuttlerock will disclose any information about you to government or law enforcement officials or private parties as Shuttlerock, in its sole discretion, believes necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Shuttlerock or a third party, to protect the safety of the public or any person, or to prevent or stop any activity Shuttlerock may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.

BUSINESS TRANSFERS

Shuttlerock may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will be notified via email and/or a prominent notice on the Shuttlerock Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

LOCATION OF SHUTTLEROCK SERVERS

Shuttlerock's computer systems are currently based in the United States, so your Personal Information will be processed by us in the United States. In accordance with applicable law, Personal Information collected on the Shuttlerock Site or by Campaign Operators through the Shuttlerock Applications may be transferred, stored and processed in the United States. By submitting your Personal Information to Shuttlerock or the Shuttlerock Applications, directly or indirectly through a Campaign Operator, you consent to such processing of your Personal Information.

CHANGES TO THIS POLICY

' Shuttlerock may revise this Privacy Policy from time to time. The most current version of the policy will govern Shuttlerock's use of Personal Information and will always be on www.shuttlerock.com. If Shuttlerock makes any material change to this policy, Shuttlerock will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. By continuing to access or use the Shuttlerock Site or the Shuttlerock Platforms after those changes become effective, you agree to be bound by the revised Privacy Policy.

CONTACTING US

If you have any questions about this Information and Privacy Policy, please contact us at  privacy@shuttlerock.com, or by mail to:

Shuttlerock Limited: 123A High Street, Rangiora 7400, New Zealand.